Full Insight:
A culture of openness and transparency, where disagreement is encouraged and embraced as a ‘good thing’. If people are encouraged to speak out, they will prevent harm, make suggestions for improvement and come up with creative ideas which will lead to better organisational performance.
Your people recognise that their contributions and thinking are genuinely needed and valued.
Disagreement helps to strengthen ideas and results in improved decision making.
Full Insight:
The avoidance of conflict creates disconnects between business units and lowers standards of performance — all of which complicate decision making.
Conflict avoidance is a coping technique designed to minimise fear. If it becomes part of your culture, your workforce will be focused on their own needs instead of what is best for the business. That can make creativity and innovation difficult.