In an industry which lets face it, is driven by transformation, Learning & Development has always been the champion of growing potential.
Whether it’s via nurturing talent, unlocking performance, or simply helping organisations adapt to an increasingly ever-shifting landscape. But in C-Suite and Board meetings across every sector there’s one metric that still causes raised eyebrows and big question:
What’s the return on investment?
Working as Strategic Partners
We know it’s no longer enough to just deliver engaging workshops or beautiful eLearning platforms. Stakeholders want evidence. They want data. CFOs want figures. And rightly so! When budgets are in focus, the ability to demonstrate tangible impact along with real, measurable ROI can often be the difference between L&D being seen as a strategic partner or a “fluffy nice-to-have.”
Why this Matters?
At its core, ROI isn’t just about the numbers. We’re talking about people here. It’s about telling a narrative. It’s telling the story of how the learning intervention moved the dial, whatever that was.
Whether it’s reducing turnover and enabling critical debate, or boosting engagement and decision making, by linking our initiatives to outcomes that matter to your business, we don’t ‘just’ justify the spend, we elevate the value of the learning itself.
What does this mean?
Our clients will often ask us to help people to be ‘better’ at having more challenging conversations. This is a great start and providing the skills and structure to do that is right up our street, but what does that mean for your objectives/goals/outcomes? What do you want to see as the change in your own bottom line? If people are having those conversations, how will you know it’s happening?
These are some of the questions we’ll ask you up front, to help connect the investment you make to a tangible metric you’re looking to shift.
Moving from Intuition to Insight
We know this part can be a challenge. It’s always been a little ‘woolly’. Much of learning’s impact is often delayed, indirect, or simply tricky to capture. But that’s not a reason to avoid it, it’s a reason to get better at it.
At We Are BRAVE we partner with you to design with clear KPIs in mind from the outset, using data to track behavioural shifts and embedding feedback loops. We turn your investment in us from a cost centre to a tangible change in behaviour and outcome. Building on the above example, we set out to review not just the change of skills on the course but also when they are back in their day-to-day roles. What is the line manager doing and seeing? What about their peers, are they seeing change? How has this shifted the approach within the team and with their other relationships?
Our magic is the Learning Diamond 💎
The initial conversations we’ll have with you after identifying the right metric, will identify the impact of the wider relationships on an individual’s ability to change their skills and behaviour after the course ends. The Learning Diamond makes this easy to follow, and likely engages and involves line managers, peers and senior level support focused on how they too can help or hinder this change?
Why spend this time with us?
You want your people to show up with the skills and confidence to speak up, have braver conversations and ultimately make better decisions. We both want you to see return on investment. By spending the time answering our questions helps us to get you real, measurable change.
Got an issue you need to address and are not sure where to start?
We’d love to talk to you.
